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LAST UPDATED · 23 OCTOBER 2026

Need a hand with ShopMyRoom? Email support@shopmyroom.co.uk.

When you write in, it helps to include the device and OS you are using, the app version if you know it, and a short description of what happened. A screenshot helps too.

What does ShopMyRoom do?

i.

Take a photo of a room and ShopMyRoom uses AI to spot the furniture in it, so you can preview how the space would look with different real products from UK retailers and chat with an AI shopping assistant to find pieces you like. The previews and the assistant's replies are made by AI to help you picture the space, so they can get colour, scale, fit or availability wrong. When you are ready to buy, ShopMyRoom links you through to the retailer's own website to complete your purchase.

Does ShopMyRoom sell furniture?

ii.

No. ShopMyRoom helps you find products and then sends you to the retailer to buy. Your order, payment, delivery and returns are handled by that retailer under their own terms. ShopMyRoom may earn a commission when you buy through one of our links, at no extra cost to you. See our Affiliate Disclosure.

How do I delete my account and my data?

iii.

In the app, go to Profile, then Settings, then Data & privacy, then Delete account. If you can't use the app, email support@shopmyroom.co.uk from the address on your account and we will do it for you. Our Delete Account page has the exact steps and what gets removed.

How do I report a wrong or harmful AI answer or preview?

iv.

Tap the three-dot menu under the AI reply, or on the preview picture, and choose Report. Pick a reason and add a note if you want to. You can also email support@shopmyroom.co.uk and say which chat or room it was in.

What are the Community guidelines?

v.

The Community tab is where you can share posts with other people who use ShopMyRoom, and see what they have shared. A post can have a caption, photos from your phone, photos of one of your rooms, an AI preview made for you in a chat, and products from your saved list for that room. Community is for adults. As elsewhere in ShopMyRoom, you must be 18 or over to use it.

We have zero tolerance for objectionable content and abusive users. When we suspend an account, its posts are hidden.

Every post is checked before it appears, by our team or an automated check, usually within 24 hours. If you edit a post, we check it again. If a post breaks these guidelines we hide or remove it, and we may suspend the account.

Please do not post:

  • harassment, bullying or threats.
  • hateful content, including attacks on people because of their race, religion, disability, sex, gender identity or sexual orientation.
  • sexual content.
  • violence.
  • anything unlawful.
  • spam or repeated unwanted messages.
  • advertising or promotion of your own business, products or links.
  • photos that show other people's faces.
  • other people's personal data, such as their names, home address, phone number or account details.
  • content that infringes copyright, including other people's photos or images.

To report a post, tap the three-dot menu on it and choose Report post. To block someone, use the same menu and choose Block this user. Blocking works both ways. Neither of you will see the other's posts, and the likes between the two accounts are removed. You can unblock someone in Settings.

If you think we got something wrong, or you want to ask about a post we removed, email support@shopmyroom.co.uk and include the post id if you know it.

What happens to the photos I upload?

vi.

They are used to detect furniture and to make previews for you. Before the first AI chat or preview request the app asks your permission, because room photos, chat messages and AI previews are processed by Alibaba Cloud in mainland China. You can withdraw that permission at any time in Settings under Data & privacy. For the full picture of what we collect, who processes it and where, see our Privacy Notice.

Which phones does ShopMyRoom work on?

vii.

ShopMyRoom is an iPhone app, coming soon to the App Store, and a direct download for Android.

About us

viii.

ShopMyRoom is built and operated by C-14 SPACE LTD, a company registered in England and Wales (company number 16905182), based in London, United Kingdom.

Registered office: 94 Gloucester Avenue, London, England, NW1 8HX.